Contact us

Online

• Submit a general enquiry or report an issue
• Check out our Pay/Report/Apply page to apply for services online, make a payment or report an issue
• Snap Send Solve, free to download from the App Store and Google Play
• Report your missed bins within two days from the collection day through our online request system
• Email us at mail@gleneira.vic.gov.au 

By live chat

• Live chat is available on our website Monday to Friday from 9am to 5pm. The link is at the bottom right of this page.

By phone

• Call us on 03 9524 3333, Monday to Friday, 8am to 5.30pm (Tuesday 8am to 7.15pm)
• Emergencies (after hours) call 03 9524 3333 and follow the prompts.

In-person

• Visit us at the Glen Eira Town Hall, corner Glen Eira and Hawthorn Roads, Caulfield
  • Customer Service open Monday to Friday, 8am to 5.30pm
  • Building and Planning counters open Monday to Friday, 8.30am to 5pm

By mail

• Send mail to: PO Box 42, Caulfield South, Victoria 3162

Media enquiries

• Email us at media@gleneira.vic.gov.au

Relay and accessible services

Internet relay users connect to NRS then ask for 03 9524 3333
Teletypewriter (TTY) on 133 677 and ask for 03 9524 3333
Speak and Listen (speech-to-speech) users can call 1300 555 727 then ask for 03 9524 3333

Complaints

Do you have a complaint about the quality of our service, or a recent action or decision? We value your feedback as understanding your experience with us will help us to improve. 

Our Complaints Handling Policy describes in detail how we receive and handle complaints, visit our Make a complaint page to submit your complaint.

Claims for compensation

If you have experienced loss, injury or damage that you believe to be due to the fault of Council and you believe you have a compensation claim, visit our Claims for compensation page.