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    Internal review

    If you remain dissatisfied with our decision and how your complaint was responded to, you can request an internal review.

    Our Complaints Officer will send the request for internal review to a Council Officer who has not had any prior involvement with the complaint.

    We will inform you of the outcome of the internal review and explain the reasons within 28 working days. 

    Our Complaints Handling Policy describes in detail how we receive and handle complaints.

    Complete the request for an internal review form below:

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    (during business hours)
    Internal review
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    (limit to 1,000 characters)

    Privacy

    The personal information requested is required primarily for the provision of the service referred to on this form and will only be shared with those directly responsible for providing that service. If you do not provide the information, we may not be able to deliver the service. If you would like to know more about privacy at Glen Eira City Council, including your right to seek access to any information collected on this form, please visit our Privacy page or contact Council’s privacy officer on 9524 3333.

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