Before you can submit a claim for compensation, use our quick and easy Claim Tool to understand whether your enquiry is classified as a claim. This Claim Tool consists of eight questions and should take you five minutes to complete.
Claim tool
Legal disclaimer
The material on this website, including frequently asked questions (FAQs) and any other informational material, is provided for general information only, and on the understanding that Glen Eira City Council (Council) is not providing professional advice on a particular matter.
Council makes no representations or warranties regarding the completeness, accuracy, reliability, or suitability of the information on this site for any particular purpose.
This website contains information that is intended to simplify the law for ease of comprehension. In addition, errors or omissions can occur in the preparation of web pages. Laws and regulations vary by location and may change over time, and their application can vary widely based on the specific facts and circumstances involved. Therefore, before relying on the material, users should independently verify its accuracy, completeness, relevance for their purposes and that it is up-to-date.
Before any action or decision is taken on the basis of any material on this website the user should obtain appropriate independent professional advice.
Links to other websites are provided for the user's convenience and do not constitute endorsement of material at those sites, or any associated organisation, product or service.
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Council is not responsible for any loss, injury, claim, liability, or damage related to your use of this website or reliance on the information provided here, whether from errors or omissions in the content of our site or any other linked sites, from the site being down or from any other use of the site.
Claim Tool start
This claim tool is for informational purposes only and does not determine whether you will or will not be compensated. You can restart the tool as many times as you like.
You have reached the end of the claim tool, see below for your results.
- Is there any damage, or defects to Council property?e.g. pothole, damaged footpath etc.
- Has the damage or defect to Council property been reported to us?If there is any damage to our property please provide us with the details so we can assess if any works are required as soon as possible.
- Did the incident occur within Glen Eira?If you’re unsure check the incident address using the Victorian Electoral map tool.
- Was the incident caused by a Council asset (e.g. a Council car) or a Council employee undertaking employment related activities?
- If the incident occurred on a road, is the road under the authority of Council? Some roads are under the authority of VicRoads not Council. If it’s a footpath, kerb, channel (gutter) please select 'Not applicable.'
- Do you have evidence that you experienced an injury, damage, or loss because you believe Council was negligent?
- Are you seeking financial compensation or remedy due to damages or injury?A claim is a legal request for remedy or compensation due to damage or injury.
- What is your claim related to?
FAQs
I need help with the Claim Tool or help making a claim
If you require assistance with filling out our claim form, please contact our Customer Service team on 9524 3333 and with your consent, we will assist you in filling out the form over the phone.
For other accessibility-related issues, please contact us.
The information provided on this webpage and in the claim tool is general in nature. This information does not cover all potential circumstances that may be considered by Council on a case-by-case basis. Please seek your own legal advice if you are unsure about any part of your claim.
What can I do if I’m still unsure about whether I can make a claim?
Council can not provide you with legal advice, however, we have done our best to provide as much information as possible in our Claims Tool. The information provided on this webpage and in the claim tool is general in nature. This information does not cover all potential circumstances that may be considered by Council on a case-by-case basis. Please seek your own legal advice if you are unsure about any part of your claim. If you need help using the Claims Tool, please contact our Customer Service team on 03 9524 3333.
Regardless of the outcome of the Claim Tool, you can still submit a claim with us. A link to the online claim form is provided at the end of the Claim Tool. Alternatively you can call us and request a link to the online form is sent to you.
Does Council accept claims for reimbursement on compassionate grounds?
Unfortunately, we’re not able to accept claims on compassionate grounds. The only time we can accept claims for compensation is when we have a legal duty to do so. Find more information below.
Our ethical obligation
Council has an obligation to ensure the ethical use of Council funds such as ratepayer contributions. Because of this, we handle each investigation objectively, and each claim requires thorough investigation before we can agree to any financial settlement.
Case-by-case evaluation
All claims are thoroughly evaluated on a case-by-case basis and we cannot compensate on compassionate grounds.
Responsible handling
Council is not able to provide compensation in cases where we do not have legal liability. Accepting liability without legal grounds would be irresponsible and could place an unwarranted financial burden on ratepayers.
How are claims evaluated?
Claims related to the liability of Council for injuries, property damage, or losses are carefully assessed based on the law (eg. legislation and legal precedents). Council also relies on several statutory and precedent-based defences.
For Council to be liable, it must be proven that Council owed a duty of care and breached that duty of care, which resulted in damage.
How long does the claim process take?
The investigations of claims can take around three to four months, and sometimes longer as we are often required to collect information from across various departments and sources.
We understand that waiting can be challenging. Our investigations aim to gather information from various sources and departments. Your patience throughout this process is appreciated, and we assure you that we're working diligently to assess your claim and respond to you as quickly as we can.
What are the alternatives to making a claim?
If you are not seeking financial compensation or simply want some sort of action taken, there are alternatives to making a claim for compensation. You can:
- Make a complaint.
- Report an issue.
- Request a repair to Council property.
Use any one of the methods below to make a complaint or report issues/repairs:
- Submit an enquiry online
- Email mail@gleneira.vic.gov.au
- Call 03 9524 3333
- Report issues via the Snap Send Solve website.
What happens if I’m not satisfied with the response to my claim?
If you are not satisfied with the outcome you can request a review as per our internal review process and policies.
