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    Submit a complaint

    We will record and acknowledge your complaint within 5 business days.

    We want to resolve your complaint as quickly as possible, so we might need to ask you a few questions to help us determine how best to do that.

    If we can’t resolve your complaint immediately, we follow our four-tier process that helps us find resolution.

    Our Complaints Handling Policy describes in detail how we receive and handle complaints.

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    The personal information requested is required primarily for the provision of the service referred to on this form and will only be shared with those directly responsible for providing that service. If you do not provide the information, we may not be able to deliver the service. If you would like to know more about privacy at Glen Eira City Council, including your right to seek access to any information collected on this form, please visit our Privacy page or contact Council’s privacy officer on 9524 3333.

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