No confirmation email is required. There is no need to wait for a confirmation email – once you have submitted your booking it is in our system and we will collect your items on the next collection day.
Thank you — your hard rubbish collection has been booked
Check your collection day
Visit the Near Me search tool and type in your address to find out which day of the week bins and hard rubbish bookings are collected in your area.
For the date when your hard rubbish will be collected, look at the date given for the ‘Next green bin collection (food and garden waste)’ search result.
If your booked collection day falls on a public holiday, it will be collected one working day before or after your normal collection day. Check the hard rubbish page for notifications.
Hard rubbish guidelines
Your collection must be under four (4) cubic metres in size so that your collection will not be rejected.
If you need a reminder of what we will collect as hard rubbish, please check the ‘we will collect’ list on the Hard-rubbish-branches-and-cardboard page.
No batteries or items with embedded batteries. Batteries should be removed from all items before disposing in hard rubbish. Items with embedded batteries (such as e-scooters, power tools, smoke detectors etc) should be taken to a waste transfer station and will not be collected in hard rubbish.
Cancelling a booked collection
You can cancel your booked collection by calling Customer Service during business hours on 9524 3333. Please call before the scheduled collection date.
You cannot cancel your booking if it is on the same day as your scheduled collection.
Any booking not cancelled before the collection date is included as one of your 3 free booked collections for the financial year.
For waste enquiries check our Rubbish and Recycling page or for any other enquiries, contact us.
