Hard rubbish, branches and cardboard

Booking a collection

Your household can book up to three free collections (of each service) per financial year — so, you can receive three hard rubbish collections, three bulk cardboard collections and three bundled branch collections annually.

This includes residents who live in apartment blocks that are not serviced by Council for their kerbside waste (ie. do not have Glen Eira bins). Please also check with your property manager or owners corporation, as some properties have additional rules in place about where to place rubbish and on which week of the month.

How to book

Step 1: Check your items for collection meet our guidelines.

Step 2: Make a booking. Book hard rubbish, bulk cardboard or bundled branches collections online or contact us on 03 9524 3333.

Step 3: Once you have submitted your booking, place your items out the night before the collection day.

Please note:

• No confirmation email is required. There is no need to wait for a confirmation email – once you have submitted your booking it is in our system and we will collect your items on the next collection day.
• Using a different nature strip. Please specify at the time of booking if your items will be left on a different nature strip, not directly out the front of your property address.
• Double check the guidelines below. If you place any non-compliant items out or if your collection is over the cubic metre size limit, your whole collection may be rejected.
• No batteries or items with embedded batteries. Batteries should be removed from all items before disposing in hard rubbish. Items with embedded batteries should be taken to a waste transfer station and will not be collected in hard rubbish.

   

Before booking, check if items can be repaired or reused

If your items are in good working order, you can also donate them. You can search our recycling A-Z guide to find sustainability tips, recycling collection points or donation options. You can also contact Donate Direct to match items to those in need. If possible, we recommend you find a repair, reuse or recycling option near you to dispose of your items in an environmentally friendly way. 

Public holidays:

If your booked collection day falls on a public holiday, it will be collected one working day before or after your normal collection day. 

Cancelling a booked collection

You can cancel your booked collection by calling Customer Service during business hours on 9524 3333. Please call before the scheduled collection date.

You cannot cancel your booking if it is on the same day as your scheduled collection. Any booking not cancelled before the collection date is included as one of your 3 free booked collections for the financial year.

Hard rubbish guidelines

Size limits:

• Maximum of four cubic metres of hard waste. 
• Maximum length or height of two metres for single items.

Items for collection must be placed on a nature strip, and will not be collected from private property including driveways.

We may not collect everything at once. Separate trucks are used for different items. In some circumstances, the truck will return the next day to collect items. All accepted items will be collected within two days.

The items and materials collected through hard rubbish collections are sent to specialised facilities for further processing and recycling.  What is left from these processes is disposed of at landfill. Materials like carpet and timber cannot be recycled.  

We encourage residents to donate any items in workable condition directly to charities, and have items repaired wherever possible before discarding.

Please note: do not put items inside plastic bags or garbage bags. Do not put batteries or items with embedded batteries in hard rubbish.

It is important that everything you use is disposed of responsibly. Please refer to our A-Z Rubbish and Recycling Guide for what to do with items that cannot be disposed of in your household bins or through Council’s hard rubbish collection.   

See here for transfer station locations that can accept some of these items. Please contact them directly to confirm. Fees may apply. 

Bulk cardboard guidelines

We will collect: 

• flattened secured cardboard
• maximum of 3 cubic metres cardboard per collection.

You must tie your cardboard in a bundle with strong string.

Bundled branch guidelines

Size limits: 

• Maximum bundles of two metres long and 30 centimetres thick. 
• Maximum of 20 bundled branches, no more than three cubic metres. 

We will collect: 

• tied bundled tree branches (see size limits)

If your branches are less than 7.5 centimetres thick, you must tie them in bundles with strong string, not pantyhose, plastic or wire.