All in a day's work

5.45am

• Glen Eira Sports and Aquatic Centre (GESAC) opens. By the end of the day 3,000 people will visit the Centre, attending: group fitness classes; Swim School, stadium sports programs; 50 and 25 metre pools; waterslides; an aquatic wellness centre with a warm therapy pool; spa; sauna and steam room;
  child care; cafe; and retail shop.

6am

• Council’s waste collection trucks arrive in Glen Eira at the crack of dawn. The eight garbage collection trucks, five recycling trucks and seven green waste trucks start emptying around 5,600 garbage bins, 5,200 recycling bins and 6,400 green waste bins. By the end of the day, 81 tonnes of garbage, 52 tonnes of recyclables and 87 tonnes of green waste has been removed from the City.
• The Delivered Meals despatch officer arrives at work and starts packing meals into eskies to prepare for the day’s deliveries.

6.30am

• Council’s drainage crew begins routine maintenance for the day on Glen Eira’s 16,000 stormwater pits and pipes to stop blockages. The drainage team will clean about 60 pits before 3.15pm today.
• The asphalt crew begins repairing roads and footpaths. The crew will have repaired about 83.25 square metres of pavement by the end of the day.

7am

• More than 100 residents who have pre-booked into our hard rubbish collection service will leave hard rubbish on the nature strip to be collected.
• Street sweepers start cleaning 46 kilometres of the 470 kilometres of local streets.
• Parents begin to drop off their children at one of Council’s 18 Family Day Care educators. About 170 children access the Family Day Care Service.

7.15am

Inspections, maintenance and repairs begin on park seats, tables, barbecues, shelters, pathways, fences and lighting within Glen Eira’s 171 hectares of parks and reserves.

Lush lawns are mowed and maintained at Glen Eira’s 45 sportsgrounds.

7.30am

• Council’s Early Learning Centres open their doors to care for and educate 115 children six months to five years.
• Residential Services staff members arrive to prepare residents for the day, including catering staff who prepare 270 meals a day for the 90 residents living in Council’s aged care facilities.

8am

• Council’s Service Centre opens its doors, ready to help more than 1,280 people who will visit the front counter or phone today. Phone calls are answered in an average of 55 seconds and operators resolve 85 per cent of the calls actioned by the first person who answered the call.
• A courier moves new and returned items between Glen Eira’s four Libraries and Learning Centres.
• School crossing supervisors arrive at 72 locations to help children across busy roads in school zones.
• In Home Support workers start to arrive at the home of their first client to assist with household cleaning tasks, showers and shopping. More than 61,000 hours of care provided each year to our clients residing in our community.

8am

• Council’s Service Centre opens its doors, ready to help more than 1,280 people who will visit the front counter or phone today. Phone calls are answered in an average of 55 seconds and operators resolve 85 per cent of the calls actioned by the first person who answered the call.
• A courier moves new and returned items between Glen Eira’s four Libraries and Learning Centres.
• School crossing supervisors arrive at 72 locations to help children across busy roads in school zones.
• In Home Support workers start to arrive at the home of their first client to assist with household cleaning tasks, showers and shopping. More than 61,000 hours of care provided each year to our clients residing in our community.

9am

• Our Delivered Meals volunteers start delivering meals to clients. Staff and volunteers will also monitor the health and wellbeing of clients and report any concerns to Council to follow up. More than 36,400 meals are delivered every year.
• Council’s six senior citizens centres open their doors to enable senior citizens groups to use the facilities.
• Clients of the social support service start arriving at the Leila Road centre in Carnegie for the day’s
  activities.

9.30am

• A Council-owned building is checked for graffiti, which is reported and will be promptly removed.
• A municipal parking officer patrols his designated area to ensure a safe, efficient and equitable parking system is maintained.
• Our Urban Forest Team leaves the Parks Depot to assess the trees nominated for inclusion in the Classified Tree Register. Glen Eira has almost 170 trees registered.

10am

• Our four Libraries — Caulfield, Elsternwick, Carnegie and Bentleigh — open their doors. Today 2,000 visitors will borrow more than 3,500 items.
• Council’s Gallery opens its door for the day. The Gallery presents regular exhibitions on contemporary art.

10.30am

• Maintenance work is carried out at the City’s sportsgrounds. During summer, turf wickets are kept in good condition, ovals are mowed and irrigation systems checked for correct operation. During winter, goal posts are installed and all sportsgrounds are inspected to ensure the surface is safe for players to use.

11am

• All 48 playgrounds have been inspected for damage and graffiti.
• Sixty mums and dads bring their babies to BabyTime at Carnegie Library and Community Centre.
• Council’s heritage advisor meets a resident onsite to discuss a proposed renovation.

11.30 am

• Recreation staff issue keys to a local resident using Packer Park Pavilion for a family function.
• A Swim School lesson commences at GESAC. More than 3,100 students are enrolled in Swim School, including more than 80 adult members.

12pm

• Home Library Service delivers selected items to the homes of residents.
• Council’s community shopping service transport elderly residents to a local shopping centre.

12.30pm

• Environmental health officers investigate a complaint about residential noise. Altogether, five complaints will be investigated today.

1.30pm

• Five to 10 mothers will attend the Maternal and Child Health Breastfeeding Support Service session.
• Council’s Care Crew attends to one of the City’s 56 shopping strips to conduct proactive maintenance and cleaning of the footpaths, garden beds and street furniture to keep the area clean and safe.
• Maternal and child health nurses head out to visit 10 to 15 new families with newborns at their homes.

3pm

• School crossing supervisors return to help children across busy roads for the next hour; 3.2 million people use the crossings each year.
• A potential business owner calls Council for advice on starting-up a new venture.
• A building maintenance officer inspects a Council building to ensure it is safe and repairs are made.
• This is just one of 25 such repairs being done today.

3.30pm

• Parking administration officers issue a residential parking permit.
• Council’s building inspector visits a local resident to ensure their pool complies with current safety legislation.

4pm

• Our urban planners refer a town planning application to Council’s engineers to assess requirements for a vehicle crossing and connection to Council’s drainage.
• The Fit-Social session commences at Bentleigh McKinnon Youth Centre. The program aims to improve the health and fitness of young people aged 14 to 25 in a fun and informal setting.

5pm

• A resident is issued with a disabled parking permit. At least 25 have been issued today.
• Sports club training sessions commence onCouncil’s sports ovals across the municipality.

5.30pm

• The Service Centre closes for the day. On Tuesdays it is open until 7.15pm.
• A four-year-old immunisation session starts at Carnegie Library and Community Centre where 50 children are immunised. Council immunises more than 10,000 children each year.

5pm

• A resident is issued with a disabled parking permit. At least 25 have been issued today.
• Sports club training sessions commence onCouncil’s sports ovals across the municipality.

6pm

• The last children attending at Council’s Early Learning Centres go home with their parents.
• More than 8,500 street lights turn on in the City to make streets safer for motorists and pedestrians.

7pm

• Councillors discuss residents’ concerns surrounding a proposed medium density housing development.
• Evening medications are given to residents at Council’s aged care facilities.

8pm

• A resident logs onto the Have Your Say online consultation forum to provide feedback about a proposed new park in Glen Eira.

9pm

• It’s closing time at Council’s larger libraries. The last books are checked out as librarians help their final customers for the day. Members continue to access the library catalogue, e-books and e-magazines via Council’s website after hours.

10pm

• The produce for tomorrow’s delivered meals arrives at the headquarters in Leila Road, Carnegie.

11.30pm

• The municipal building surveyor responds to a request by the fire brigade to attend the scene of a house fire to determine if the remaining structure poses a threat to public safety.

1am

• Automatic irrigation systems water parks and sportsgrounds overnight.

2am

• Facility services officers clean up the Auditorium and prepare it for an early morning community group meeting.
• Garbage is being collected from more than 700 public litter bins and is collected from footpaths and parks.

3am

• Cleaning begins in the City’s shopping strips. The machines will work throughout the night, cleaning nearly 120 kilometres by 7am.

4am

• Council’s on-call animal management officer responds to an emergency call-out to a dog attack in a residential street.

5am

• After a windy night, the emergency tree and park response team are called to remove a fallen tree that is blocking a driveway.